Public Utilities is relocating to 2403 Courthouse Drive in late April. Read the blog entry for more information.
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​The Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards.Â
Public Utilities Customer Service
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There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!
Public Utilities offers a number of convenient payment options to suit your lifestyle.
Public Utilities recently transitioned to a new payment vendor: Invoice Cloud.
Learn about Public Utilities’ policy for delinquent utility accounts/service disconnection due to nonpayment and payment assistance resources available to customers.
Virginia Beach consistently meets state and federal requirements for drinking water.
A detailed listing of rates, fees and charges applicable to public utility services for the City.
Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.
February 25, 2025
February 6, 2025
November 15, 2024
UPDATE: Due to weather impacts, the two inside lanes of westbound Virginia Beach Boulevard between N Great Neck Road and Byrd Lane are now expected to fully reopen by 5 p.m. tonight, Nov. 15.
October 2, 2024
